@Nick_Mull wrote:
The issue is a hardware defect. Even the slightest bit of moisture or debris on the phone's screen registers as a touch. The only solution to this problem is to keep your screen100‰ free from moisture and debris, as it is simply a design flaw in the phone.
Yeah that seems like the most logical explanation. But for a device like that, such a flaw is unacceptable ! So the only solution is really to keep harassing the customer service until they change your phone.
To keep you updated as I said I would, I sent back my phone through my phone carrier for a second time. This time the guy wrote exactly the symptoms as I told him, and I showed him on the phone using the "multi-touch tester" app (very nice to seem how crazy your screen is ! I managed to get 5 touches at once with only one finger...). On top of that, the usb port's lid was damaged, it kept opening in my pocket and even got detached from the phone (so much for waterproofing...).
When the phone came back from repair, it was still as crappy as before (all they did was the same useless software repair as the first time, and nobody even touched the lid). I immediately showed to the guy from my phone carrier's customer service that sony basically did nothing, and then he gave me a brand new z2 from a closed box in replacement.
So right now I have a new phone with no flaw, everything's shiny, but I'm still afraid to get that kind of trouble again.
But anyway you have to keep complaining if you want to get a properly working phone. Hope it can help some of you !
PS : if anyone from sony here reads this, I'm really disappointed for the inefficiency of your customer service. And please stop sending me any kind of satisfaction inquiry, I guess this post is enough.
