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google play not working with mobile network

SOLVED
uzu
Visitor

google play not working with mobile network

I cannot download or update any application when I am connected with mobile network
1 ACCEPTED SOLUTION

Accepted Solutions
uzu
Visitor

After speaking with support Center, I reset all app preferences (settings/apps/reset app preferences) and restarted the device. It started to download! Problem solved so far...

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12 REPLIES 12
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Lord_viridis
Expert

Have you set your Google play settings to allow download and update over mobile data?
uzu
Visitor

I allowed Google Play to update over mobile data, where can I check if it is allowed to download over mobile data? (Google play version 5.1.11)
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Uliwooly
Expert

Check this out

settings > data usage > play store > is restrict barckground data on? 

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Lord_viridis
Expert

My mistake, it is update over mobile only.
When I had this problem last it was with HTC and gave an error code. Is it giving you an error code?
uzu
Visitor

Background data is allowed: ( when I try to download something, it says downloading, but does not starts ( even when the data is really small( 240 kb))
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Lord_viridis
Expert

Redownload your mobile data settings and turn phone off and on, then check again.
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Uliwooly
Expert
Thommo
Genius

You may need to clear cache and data for Google play via Settings then Apps then All - then look for the app and open then select to clear those aforementioned listings then reboot and test - you may need to sign back in but no data will be lost

uzu
Visitor

It is not working on Safe Mod either, I allready clear cache and data for Google play few times and I erase ghe updates for Google play as well and still no changes (and update later)