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velvetmxo

I tried plugging the headset that came with the phone and no sound. i tried the same headset on my spare phone and it works.

my firm ware is up to date Build 14.1.B.1.532

Uliwooly

My bad, I misread, how about if you update your phone

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to give Kudos (Click on the half star + )

View solution in original post

Uliwooly

Were those headphones included with your phone? Do you have another pair of headphones?

Open all the flaps and check if there's either a white or pink or red rectangle (in each compartment)

velvetmxo

yes headphones were included and i tried 2 others that work. i got the phone monday.

also i don't see any red or pink color of those shapes. the only red i see is the reset/power button

velvetmxo

the two other headphones work, but not on the phone and no pink everything is white

Uliwooly

That's the problem, your phone has water damage, those are the water damage indicators, if the flaps aren't properly closed water will leak in.

You could take it to a Sony repair center and request a "vacuum test" to see if it was you who didn't closed the flaps properly or if there flaps are faulty.

velvetmxo

what are you talking about the phone has never been near or around water and there is no pink anywhere. pink indicates water damage, which is clearly not the case. i got the phone on monday