help .... screen lock cancellation

[speculos5962]

need help I put password to my verouller screen and imposible to unclock, how to cancel the process

[Thommo]

You need to perform a system repair using Pc Companion - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[speculos5962]

Need help I put a password to my screen and impossible to unclock, how to cancel the process, thank you 

[Thommo]

one thread is enough - anymore is considered spam

[speculos5962]

thank you for the answer , but when I plug my pc and such at trial connect a pc companion he does not recognize it, then more power up or power volume, volume up and down at the same thime nothing eitheir, when I turn on my as he wonder my code of the sim card and after lock code that I'm sure yet be rignt but do not reconnize

[Thommo · Accepted solution]

If you are performing the sytem repair correctly then this issue would be resolved