Problem: Notification Sounds and Ringtones

[Global]

Hi everyone. I have opened a topic about the sound distortion in the beginning of any sound on device. Alexdon[http://talk.sonymobile.com/t5/user/viewprofilepage/user-id/7878] helped me very much. But i have noticed something different.

I did a factory reset and a clean install the latest update. Whenever I receive a message, call, whatsapp message etc. (or something that causes a notification sound or call sound), the sound freezes a bit or some cracking or lag happens just before starting to play. I tested it both with normal boot and safe boot. Is this a hardware or software problem? I need some Sony Stuff to help here. I have read all Xperia Z1 forums and some people have this problem. And it is on my Xperia Z1 Compact. This is a suberb phone and I need some help. Can I really need to go to Sony Service? or Warranty?

And is there anyone who has this problem?

[Global]

I tried it with sd and internal memory, you can trust me i have tried everything. I even ask my friends who are computer engineers and electrical engineers :D.

You are very helpful alexdon. But this is now a problem that only sony can deal with. Thank you for your helps

[_alexdon_]

I am just trying to help,do not understand this attitude of yours.Well,maybe you need to have your phone examined at a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

[ema3]

Alexdon, 

I know that you want to help us, but as customer you know we're disgusted by the silence of Sony. It seems that the most important thing is to sell products, and then... Cavoli vostri (italian idiom)...

Already tried to reset using SUS, already try to cancel all (hard reset), already went to a sony service:  would you like to know what they told me? "well, the speaker works great, it's a bug that sony should fix"........

I hope that using the official support forum, sony will note it and it will help us.

that's it!

[_alexdon_]

In this case,it means you need to wait for another update.I am sorry.

[ema3]

unfortunately I know it.... 

but the only way that the users have to show sony those problems, is the support forum.

as moderator, have you got further information by sony about future bugfix?

[_alexdon_]

I am not working for sony,so I do not have access to that kind of info.But as you can see in the Z1 compact and Z1 section,there are topics with issues after 4.4.2 update.

[maragos]

@alexdon how can we the consumer escalate the problem to Sony ? This is unexceptable do we have to sign a petition to get this fixed. Its not a 100euro phone which I can say ok it didnt work lets throw it out, I paid close to 550euros for this. Is there no humanity. I would be very ashamed of myself if I was a sony employer on this forum. 

[Andii]

I postet a bad feedback on Amazon, where I bought it. 

If there is somebody doing a petition ore something, I will sign in!

The only thin I know how to get in contact is the support chat. I did it twice, but they both told me there is nothing known that there is a problem with this in serial. I´m the first one???

[maragos]

At least tell us how to go back to JB without loosing our warranty. A sony confirmed way.

[maragos]

Where is the chat ?