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Reset all parameters, factory reset

SOLVED
Alexander_Davyd
Visitor

Reset all parameters, factory reset

How I can do factory reset without touch display on my Xperia Z2? I break front glass and can't do anything. Can I do factory reset with PC Companion? How? Or maybe I have others options?
Waiting for answer.
Thank You.

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.RO.title
_alexdon_
Expert

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon

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5 REPLIES 5
profile.country.RO.title
_alexdon_
Expert

Buy USB OTG cable and connect a mouse. Or use PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

alexdon
Alexander_Davyd
Visitor

I already have PC Companion. How I can do factory reset with PC Companion? I can't find this option there.
Please give me instructions with steps. Thank you.
profile.country.RO.title
_alexdon_
Expert

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon
Alexander_Davyd
Visitor

Thank you! It's working)

profile.country.RO.title
_alexdon_
Expert

Awesome.

alexdon