SSL certificate problem with default browser

[tottinghill]

Hi,

I have some SSL certificate problem. My clients said ,when he access SSL page , browser show Security warning Popup.

device:xperia ZR

browser: android default browser

↓warning message↓

There area problems with the security certificate for this site.

↓View cert.↓

This certificate isn't from a trusted authority.

I know this warning means  the certificate is from untrusted authority. But I use trusted auhtority(from globalsign).

And other device is ok (Xperia TX  and many device!).

So I guess ,maybe root certificate with globalsign in xperia ZR isdisable or expiration of a term.But other website using same root certifacate is ok,

How/Can I solve the problem?

thanks

[Rickard]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I recommend that you first ask him to check that the phone is set to the correct date under Settings -> Date & time.

If that's not the cause, could you give me the url where this is happening?

[tottinghill · Accepted solution]

thanks for your help. Date & Time setting is okay.

but,this provlems is self-solved.

just adding cross root certificate to intermediate certificate authority.

[99992]

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