Amazon prime

[Juliet4]

Cannot access rental or purchase video via the app on my  KD 48A9. When I select a video i want to purchase there is a screen message  "How can I watch this"   i am advised to purchase the video via a tablet or similar..... I want to purchase and watch the video on my tv.   Any help out there ?

 

 

[LightFoot]

Hi @Juliet4 

I suspect this is going to be a situation where Amazon blame Sony, and Sony blame Amazon. I would ask Amazon first as your contract to buy is with them. All Sony do is host the Prime Video application, they are not responsible for its content.

I would make sure that you are running the latest App, check for updates and your TV is on the latest software.

https://www.sony.co.uk/electronics/support/oled-tvs-android-a9_a9s-series/kd-48a9/software/00267389