Some apps can't connect over mobile data

[GloriaWai]

Hi All ,

After updade 29.2.B.0.129 of Sony xperia C5 ,some application is not able to use with mobile data(eg.chome brower).

How can i resolve it.?

Could you help me about this problem

[_alexdon_]

@GloriaWai Have you tried downloading internet settings again? It's under settings - more.

[Didrik · Accepted solution]

Hi @GloriaWai,

I'm sorry to hear that.

Did this stop working recently? If so, was it after something specific happened or was done to your phone?

As @alexdon said, have you tried to redownload your internet settings? It might be a good idea to remove the old ones first. This is done under Settings > More > Mobile networks > APN (Access Point Names) > Tap the three dots > Reset to default. After this, go back to Settings > More and tap Internet settings and accept to download these. Then reboot your phone.

I would also recommend that you make sure that Mobile data is activated under Settings > Data usage.

Let me know how it goes!

[GloriaWai]

Hi Didrik ,

First of all , I would to thank to you for your reply .
Now , I can resolve it with your repro step  that you said.
All application can use with mobile data .
Thanks for your help.
 
Thanks and Regards,
Gloria

[Didrik]

Alright, glad to hear you got this resolved.

Happy to help! 

Let me know if there's anything else you are wondering about.

[Tezzi]

Hi,

I've tried the suggested solution, but I still have the same problem. Without WiFi some apps just won't connect to network. I also tried re:installing them. Do you have any suggestions on how to solve this problem? 

[Uliwooly]

@Tezzi

Have you restricted background data?