'No sound' in Xperia X F5122

[Chishti]

Whilst making a video, suddenly the video could not record as the audio was busy else where  Now I do not have any sound in the phone. I have run all the tests, updated and repaired the software through Xperia Companion  , restored to factory settings but still no sound. Any suggestions will be appreciated. 

[Uliwooly]

@Chishti

Are you saying that 

1) the speakers aren't working 

or

2) mic isn't working

settings > about phone > diagnostics > test > test mic, loud speakers.

[Chishti]

Ran the test both the speaker and the mic not working . Keep getting the message audio settings not working ,close the application. 

[Strampke]

Try making video and try test in safe mode to find out if an app is jeopardizing your video and speaker output.

[Chishti]

Thanks for your help . Ran the test in safe mode, still same problem  unable to get any sounds  or record or even play any videos.

[bobogrady]

Have the exact same issue. Did all the tests, factory reset  safe mode, sound about, audio router, etc. None work. Sent it back to Sony who fixed. However, less than a month later, no sound and no mic again. Although weirdly, the sound briefly came back at one point for about 30 mins after a week of nothing. Makes me think it's definitely a software issue. Any help on how to fix will be very much appreciated.

Have the exact same model as the original poster. 

[bobogrady]

Update on my issue. I went on holiday to another country and weirdly the mic/speakers started to work for about half a day. Then back to no mic and silence. However, on returning back to the UK my phone is totally working again! It's been almost a week now and going strong.

I'm not sure if the issue is partly related to network settings, or it's a coincidence and the broken apps/conflicts causing the issue have updated and fixed themselves at the same time.

[NikhilSharma]

If you're on Oreo you can just ask Sony people to downgrade your phone's software if possible and see if that helps ....

[MARIOS7]

Hello my friend .. 

Yesterday I had the same problempbut 

[Vicmanga]

The same problem since one year ago. I fixed with the factory restoring, but yesterday I restored with same and with the lastest software upgrade without success. I and planning to get a Samsung seriously and never come back to Sony anymore.

I was a strong fan of Sony Ericsson