not working fingerprint hardware

[Sourav3]

when I click lock key..then Show Fingerprint hardware not available.. Plz Solve My problem

[Uliwooly · Accepted solution]

@Sourav3

Could you test the phone and also boot on >>> safe mode

to test the phone 

settings > about phone > diagnostics > test > test the fingerprint sensor

[Sourav3]

Thanks

[Uliwooly]

@Sourav3

Anytime

[markbaroma]

Im having the same problem (fingerprint hardware not available) . And i cant find the 'test fingerprint sensor' in the diagnostic app

[Strampke]

in USA fingerprint is not there, hardware yes, software no

[JCSlovakia]

Hi Having same issue, suddenly I get notification that Fingerprint hardware is not available. I tried the test and it passed, but still getting the same message. Strange is that for Work part the fingerprint works perfectly fine.....

it's very annoying as I have this mobile just 24 hours

[JCSlovakia]

And now even test is not working, just before getting circle to the end I get error message about TIME LIMIT UP, no matter how fast I am doing it, what is this about???? 

[Strampke]

Start with a search.

Does it happen in safe mode too?

Or:

Goto settings-apps & notifications-tap 3 dots-show system-scroll for fingerprint app-tap storage-clear cache and clear data, maybe that helps.