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Orange Spot/stripes on the screen

frizsnowboard23
Visitor

Orange Spot/stripes on the screen

Hi guys

i bought the smartphone in november 2016, in February 2017 I take him to the sony repair service for this problem:

on the left side of the screen there was an orange spot/stripe 

I payed 160 € because the repair service told me that there wasn't the legal warrancy because they told that I had opened the phone and removed an internal termic dissipator (obviously all people open a phone in warrancy to remove a component...).

Now the same problem is come back. Is there someone with a similar problem?

I dont know  what to do because i work a lot with my phone.

The spot is less visible when the phone is cold.

IMG_0221.JPG

 

15 REPLIES 15
frizsnowboard23
Visitor

I didnt want Pay. I call also the customers association but there wasnt a way to dimostrate the o hadnt open the phone. Only My word versus Sony s word.... 

kaleid
Visitor

I had exactly the same problem 3 weeks ago. (at the right side on attached photo)The warranty haven't expired and gave back to Mediamarkt where I purchased from. In the first attempt service didn't accept to repair nor to accept the display issue just because of a tiny tiny scratch on the corner of the body of the phone (not display corner)Screenshot_20181005-110852.jpgwhich have not any direct or indirect relation with the diplay and the issue. Now, I am waiting the response from another service which Mediamarkt will forward. I love this phone at least until this issue and I hope Sony will stand behind his defective product.

airatkam
Visitor

Здравствуйте.у меня хперия х компакт . Такая же нервная жёлтая полоса

Hello. I have an x compact x. The same nervous yellow streak

gt

airatkam
Visitor

Только справа на экране вокруг кнопки включения небольшим полу кругом. 

Just to the right of the screen around the power button with a small circle all around.

gt

Memeyou
Visitor

I have the exact same orange half moon on right side of screen starting at bottom of power button and going downwards, almost 3/4 inch long. I have xz1 compact and it's just over a yr old... Never been opened, serviced or dropped   Oct 18, 2019

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Strampke
Expert

Open the support app and take up contact with Sony service.

They'll advise you what to do.