Share your experience!
Hi guys
i bought the smartphone in november 2016, in February 2017 I take him to the sony repair service for this problem:
on the left side of the screen there was an orange spot/stripe
I payed 160 € because the repair service told me that there wasn't the legal warrancy because they told that I had opened the phone and removed an internal termic dissipator (obviously all people open a phone in warrancy to remove a component...).
Now the same problem is come back. Is there someone with a similar problem?
I dont know what to do because i work a lot with my phone.
The spot is less visible when the phone is cold.
I didnt want Pay. I call also the customers association but there wasnt a way to dimostrate the o hadnt open the phone. Only My word versus Sony s word....
I had exactly the same problem 3 weeks ago. (at the right side on attached photo)The warranty haven't expired and gave back to Mediamarkt where I purchased from. In the first attempt service didn't accept to repair nor to accept the display issue just because of a tiny tiny scratch on the corner of the body of the phone (not display corner)which have not any direct or indirect relation with the diplay and the issue. Now, I am waiting the response from another service which Mediamarkt will forward. I love this phone at least until this issue and I hope Sony will stand behind his defective product.
Здравствуйте.у меня хперия х компакт . Такая же нервная жёлтая полоса
Hello. I have an x compact x. The same nervous yellow streak
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Только справа на экране вокруг кнопки включения небольшим полу кругом.
Just to the right of the screen around the power button with a small circle all around.
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I have the exact same orange half moon on right side of screen starting at bottom of power button and going downwards, almost 3/4 inch long. I have xz1 compact and it's just over a yr old... Never been opened, serviced or dropped Oct 18, 2019
Open the support app and take up contact with Sony service.
They'll advise you what to do.