Setting ringing tone on messaging

[Shabz0]

Hi! My phone vibrates when I get a message but I set a ringtone when I first got it, Mar 2017 and that ringtone does not now ring when getting messages.

I did check the settings in messaging to set a tone but could not set it. 

Could anyone give me a hand please. 

Many thanks. 

Shab0

[Strampke]

Is this helpful?

[Shabz0]

Hi stramp

I had gone to settings, apps, apps info and messaging. All looks fine. See attachments below:-

Settings in messaging app

Back to settings, apps, messaging

Look forward to hearing from you

Shab

[Shabz0]

Stramp sir

Hi!  I noticed on your reply to my first post,  a screen shot with messaging notification and on this I saw 'behavioural' option. On my 3 screen shots I did not have this.

My ringing of messaging app is  still not working.. But I only get 2 vibrations with a pop up box also working. Please someone help?? 

Really am getting fed up with the sound not working. Please help somebody.  Many  thanks

[MarlonUk1]

hello can you try to check on your sound settings

settings>sound>

1. check the volume

2.try changing the phone ringtone, notification sound 

3. check again while the phone is in safe mode 

[Shabz0]

Nol

Hi! I tried what you suggested  in settings->sounds.

I changed the ringtone and also the notification sound to something else.  My daughter texted me and the result.:no message ring, no vibration and no pop up box.

Can anyone else help me? Really getting fed up with the messaging not  working properly. 

[Strampke]

You may try something else.

Goto settings-apps and notifications-find the messaging app-tap on storage-clear cache & data.

It's kind of reset of the app.

Let us know if that gives you a fresh start.

[Shabz0 · Accepted solution]

Strampe

Hi! I tried your changes and my wife texted 2x and.... I got the message, got a vibration and the sound came .. Not once but twice..!

Thanks so much for helping out. Much appreciated...