Hi there,
I received my Z5 as an upgrade as part of my contract.
I've had the phone for around two days, however this issue has been present since the first boot up.
I have downloaded the PC Companion and am told the phone and its software is up to date.
Whenever I boot up snapchat, the entire phone freezes and then crashes. The screen goes black and then comes back on with whatever the screen was at when it crashed, then slowly fades with red lines running from top to bottom of the screen. After which, the phone reboots.
Assuming it was snapchat, I uninstalled the app and re-installed, however the same issue is present. I went into settings and attempted to run the phone diagnostic tests. The main camera was fine, passing the test. When I moved onto the second part, the front camera, the phone lagged quite badly and then crashed. Once the phone restarted, I went back into the front camera and, upon opening it, the phone screen crashed, looking like an old television with static on the screen before rebooting again.
I'm lead to believe this is the front camera that's causing the issue, seeing as Snapchat runs off of the front camera upon app start up.
