My Sony Xperia Z1 was Entered by water!

[Tanklf]

Hey guys, I'm always a Sony Fans.

Recently, I've purchased a Sony Xperia Z1 for over 2 months. At first, I tested my phone underwater that my speaker's volume turns low although it's the largest I've tune. And the volume recover back after few hours (as I think that the holes of the phone was entered by water).

But the problem turns into more serious, my phone volume just remain low for more than a week after I'm having underwater shooting. And until yesterday, the problem even worse, my phone was entered by water!

My phone was suddenly dropped into a pail of water and after I get it out of that pail, the phone's front camera and back camera was full of steam! OMG, I can't believe my eye!

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My first action is to telephone the local Sony Xperia Hotline but it's out from office hours, so I can't leave the voice message or any history for them to prefer me back. So I used to email to questions.my@support.sonymobile.com.

But today (21st Jan 2014), I received the replied email from Sony that the problem is not under warranty! OMG! I've checked the previous record of forum that all them are claimed for warranty successfully and one of them get 1 to 1 exchange by Sony! the content of email are as below:-

I'm really angry with the service performance, so I called the customer service once again today but the customer service direct me to another department (Electrical Appliances department if not wrong). I've confirmed with them that the case will be identified after sending of phone to service centre.

Well, Sony Service Centre will produce report after they've done checking. But I'm scared that they will not entertain my case. And also, how if they make the report which is not benefit to me? Anyone can guarantee? because I've lost confidence with Sony after all this happened on me!

[Aravind24]

Guys dnt buy Sony mobiles their service is worst they all are fraud..

[Uliwooly]

@Aravind24

Could you elaborate on your issue? did you requested a vacuum test at your Local support ?

[Criteria]

Never expose ur phone to water, z1 is water resistant only.the back cover is glued....

[Uliwooly]

@Criteria

The Xperia Z1 its waterproof and both front and back panels are glued, I don't understand the problem.

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@Criteria wrote:

Never expose ur phone to water, z1 is water resistant only.the back cover is glued....

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[Criteria]

@uli what i meant is I never trust that my phone can be use inside water

[Uliwooly]

@Criteria

Got it

[Pb11]

I have been using xperia z1 since december 2015...no problem like lagging or bugs at all. But there are still some issues i've been noticing: 1) The Phone gets hot very easily

               2) It has touchscreen problems...it cuts sometimes at the bottom of the phone

               3) IT IS NOT A WATERPROOF PHONE!!! I've tried to put it in a glass of water to take a picture to test the waterproof                             feature...but at last the front and main camera have been covered with water...exactly like your case...i put it in a bowl of                     rice and after one week...the problem was solved. But i will never try to test it in water again!!!

[Uliwooly]

@Pb11

Sorry to Hear that, contact your local Xperia care and request a vacuum test