Z5p unresponsive and start getting really hot

[shadowfax]

Hello guys

After about 2 month, this is actually the first time I have experienced such a problem with my Z5p...
I was using telegram and somehow the device became unresponsive! (nothing worked)
I though maybe it's related to the overheating issue and immediately touched the back of the phone and it was pretty cool like always!

I have decided to leave it alone for a few minutes, so maybe it become responsive again...
However when I grabbed the phone again it was uncomfortably hot and still unresponsive!

I had to press power and volume up buttons to reset the phone! after a few minutes I turned it on and everything was normal!
Well my question is, does the phone turn off automatically reaching certain temperature even in that situation (unresponsive) to prevent hardware damage?

I'm worried if my phone is damaged somehow....

[CameronT · Accepted solution]

Hi @shadowfax,

Welcome to the community.

When the processor gets overloaded your phone can get hot, but don't worry. The phone does have a built in safety mechanism that will shut down your phone if it gets too hot to prevent damage.